Frequently Asked Questions
- I can't log into my account, what should I do?
If you don't remember your password, please try resetting it. In the "log in" form, click on the "Forgot Password" button and you'll be directed to a page where you need to fill in your email address and username. You will then receive an email with a link, please follow the link and insert your new desired password. In case you don't remember your username, please contact us using this form and we'll gladly further assist.
- I didn't receive my email confirmation for registering. How should I proceed?
Please contact us here and provide us with your username, we'll manually approve your account.
- I don't remember my username or my password. What can I do?
Please contact us from the email address you used upon registration and we'll assist you further. Use the contact form.
- How does the reward system work for members, how do I win money?
You can find full terms and conditions on our reward system here. You will be rewarded for every approved bonus with $0.50, maximum number of submissions per day is 30 and minimum payout amount $8. All payments shall be processed to Bitcoin wallets. There is also a weekly prize for top members, minimum amount for 1st prize is $50, while for 2nd prize is $25. Please note UK residents are not eligible for participating to our reward system.
- My bonuses aren't being approved. Why?
Please remember per our terms and conditions, which you can find here. We do reserve the right to reject bonus submissions, depending on several factors, such as: expiration date, unique factor, comprehensive details. Duplicate bonuses are not allowed for instance, nor are the bonuses which don't present enough information for users.
- I have pending balance in my account and I would like to receive it, how can I proceed?
Please log into your account and request a cash out, and please keep in mind the minimum payout amount needs to be $8.
- What is the minimum cash out I can request?
In order to make a successful cash out request, you must have at least $8 balance in your account.
- How can I verify which bonuses have been approved and which ones rejected?
Once you log into your account, click on "My account" tab and you see "Bonus submission history", there you will find this information.
- I'd like to discuss a collaboration with your website, how can I reach you?
Please get in touch with us using this form.
- I'd like to offer you a deal for promoting our casino
Please write us form and provide a short summary of the brand, including affiliate program link, license, restrictions, bonuses, providers.
- I want to post on your forum regarding our casino, can we do that?
Please know that before posting info on the casino, we need to review the brand and add it to our listings. In order to reach this stage, please write us and provide a full summary of the brand, as well as info on your affiliate program.
Links exchanges and other
- I'd be interested in writing articles on your website, who should I discuss with?
I'm afraid we don't require content services at the moment, if you are interested in earning money with our site, feel free to become a member of our community and earn money for submitting bonuses. Check out the reward system terms and conditions here.
- Are you interested in links exchanges? We are not engaging in this type of collaboration at the moment, thank you. However, if you are a casino representative feel free to check out further info on our listings here and how you can boost your exposure.
- I'd like to receive bonuses via email, how can I proceed?
In the right upper corner of the homepage, you will be able to see our Newsletter subscription section, please fill in your email address in order to get subscribed and we'll keep you up to date with all fresh promos.
- I tried a bonus code and it didn't work, why?
Please let us know what bonus code you've tried specifically and your casino username, as well as a short summary of what the customer support response has been (on behalf of the casino). We will look into and let you know, please send us the info here.
- I want bonuses for "X" brand, how can I get them?
On the upper right corner of the page, next to the "JOIN" tab you can find a search bar, please fill in the name of the casino there and you will find a list of bonuses from that casino displayed.
- I want to receive my payment from a casino site, can you help?
Please send us your casino username and we'll contact the casino representative in order to try and solve your issue.
- I have a complaint for a casino/bingo site, how can I proceed?
Please let us know your username at the casino/bingo site, as well as a short summary of the issue and we will try to assist you by contacting the casino support team. We will keep you up to date via email regarding the progress of our investigation.
- I'm looking for no deposit bonuses/free spins, I can't find them, how should I proceed?
On the homepage, mid-section you will find a filter for the promos "Select bonus type", there you can choose the type of bonuses you're looking for and the displayed results will only include that category.
- Are the casinos accepting players from my country?
We are generally displaying bonuses according to your geographical location, so the brands you can see listed should be the ones where your country is accepted. However, please keep in mind there are certain games or particular promos with different terms and conditions. If the accepted players location isn't included in a bonus details, then please contact the casino customer support and they will inform you as to this.
- Are the no deposit bonuses cashable?
We are aiming to include full terms and conditions on our bonuses, this detail is usually included among the bonus info, however if it is not the case, please contact the casino customer support and they will provide you with accurate information.