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On 2017-11-13 15:54:52
Hi guys,
Hope you've had a good weekend!
Sorry to start the week with somehow negative news, but we're experiencing a small delay in processing BTC payments (as you're probably already aware, BTC transactions have been quite slow in the past few days, and fees have been quite high). Since we're already noticed some unconfirmed transactions, we wish to avoid having more so we're putting BTC payments in stand by.
Another news would be that considering the current context, we will probably add BCH and DASH wallets to payments options.
Sorry for the inconvenience once again, promise to bring you updates when the time comes,
Lucy
Hi guys,
Hope you've had a good weekend!
Sorry to start the week with somehow negative news, but we're experiencing a small delay in processing BTC payments (as you're probably already aware, BTC transactions have been quite slow in the past few days, and fees have been quite high). Since we're already noticed some unconfirmed transactions, we wish to avoid having more so we're putting BTC payments in stand by.
Another news would be that considering the current context, we will probably add BCH and DASH wallets to payments options.
Sorry for the inconvenience once again, promise to bring you updates when the time comes,
Lucy
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* modified on 2017-11-16 18:51:45
Hello everyone,
Just as I mentioned a few days ago, we've begun the process of adding more payment options, which we did, starting with BCH. You can now choose BCH wallet as yet another option in additions to BTC and LTC wallets. Please note BTC payments are still on stand by unfortunately, stay tuned for further updates.
Hello everyone,
Just as I mentioned a few days ago, we've begun the process of adding more payment options, which we did, starting with BCH. You can now choose BCH wallet as yet another option in additions to BTC and LTC wallets. Please note BTC payments are still on stand by unfortunately, stay tuned for further updates.
PS. If you already requested a BTC cash out and wish to change your request to LTC or BCH, then let us know and we can manually do it regardless of the initial request.
Have a nice end of the week,
Lucy
Have a nice end of the week,
Lucy
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On 2017-11-17 15:10:04
Dear Lucy,
May I know how many days will take to pay with BTC
Dear Lucy,
May I know how many days will take to pay with BTC
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On 2017-11-17 16:26:22
Hello ballanaresh,
We're checking the fees every few hours, there has been a decrease already, but still too high for our transactions I'm afraid. If the trend continues, we will probably resume BTC payments at the beginning of next week, but we can't make any guarantees, it will depend on how the fees decrease..If you wish to change your payment option to LTC or BCH, let me know,
Thanks for your understanding,
Lucy
Hello ballanaresh,
We're checking the fees every few hours, there has been a decrease already, but still too high for our transactions I'm afraid. If the trend continues, we will probably resume BTC payments at the beginning of next week, but we can't make any guarantees, it will depend on how the fees decrease..If you wish to change your payment option to LTC or BCH, let me know,
Thanks for your understanding,
Lucy
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On 2017-11-20 12:28:14
Hi everyone,
We've now resumed BTC payments, sorry for the delay,
Have an awesome week,
Lucy
Hi everyone,
We've now resumed BTC payments, sorry for the delay,
Have an awesome week,
Lucy
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On 2017-11-20 14:04:41
Th
nks
Th
nks
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On 2017-12-09 04:11:32
You check your payment on 08/12/2017. I do not see money transfer to the BTC. Thank you.
You check your payment on 08/12/2017. I do not see money transfer to the BTC. Thank you.
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On 2017-12-09 09:28:57
On this note, we need to announce you guys that there will be some delays in payments via BTC, due to high fees once again and due to the fact that there are many unconfirmed transactions..We'll monitor the status and resume as soon as it's possible,
Thanks for your understanding,
Lucy
On this note, we need to announce you guys that there will be some delays in payments via BTC, due to high fees once again and due to the fact that there are many unconfirmed transactions..We'll monitor the status and resume as soon as it's possible,
Thanks for your understanding,
Lucy
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On 2017-12-09 09:37:17
I also met such a case. At first, I was puzzled. Now, I understand why, the Bitcoin network at this time is very slow
I also met such a case. At first, I was puzzled. Now, I understand why, the Bitcoin network at this time is very slow
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On 2017-12-09 09:41:50
@onmanana, indeed...sorry for the inconvenience, as you can understand it's out of our control, but we promise to resume as soon as possible.
You may choose BCH or LTC wallet options instead if you wish to request for a cash out in the meantime,
Cheers,
Lucy
@onmanana, indeed...sorry for the inconvenience, as you can understand it's out of our control, but we promise to resume as soon as possible.
You may choose BCH or LTC wallet options instead if you wish to request for a cash out in the meantime,
Cheers,
Lucy
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On 2017-12-10 09:42:01
Hi moicuate2014,
It seems your transaction has been confirmed so should be all good, let us know.
Lucy
Hi moicuate2014,
It seems your transaction has been confirmed so should be all good, let us know.
Lucy
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On 2017-12-10 14:01:16
Thank you for your attention, I still have not received the BTC on the wallet. Do not know what the error?
Thank you for your attention, I still have not received the BTC on the wallet. Do not know what the error?
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On 2017-12-11 08:57:08
Hello moicuate2014,
We're sorry for the delay, please verify as this is in fact the transaction Id: 1ee7b34ae3dc94e36bc1a6aea4583a4d4aeb13146ee5cd13ddd24c27b6fec757
Let us know,
Cheers,
Lucy
Hello moicuate2014,
We're sorry for the delay, please verify as this is in fact the transaction Id: 1ee7b34ae3dc94e36bc1a6aea4583a4d4aeb13146ee5cd13ddd24c27b6fec757
Let us know,
Cheers,
Lucy
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On 2017-12-15 10:17:20
I have not received my BTC since 08-12-2017. Did you tell me the transaction? Thanks
I have not received my BTC since 08-12-2017. Did you tell me the transaction? Thanks
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On 2017-12-15 11:43:38
Hello kien9919,
Sorry about that, here is the transaction ID 0f81e420618e4fe8122c1cb0e4309d75cb1795d75019583450386153f3649b78
Cheers,
Lucy
Hello kien9919,
Sorry about that, here is the transaction ID 0f81e420618e4fe8122c1cb0e4309d75cb1795d75019583450386153f3649b78
Cheers,
Lucy
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On 2018-01-06 11:58:44
Hello Lucy ,sorry for my question but last payments not received is it possible to write the transaction id.Thanks
Hello Lucy ,sorry for my question but last payments not received is it possible to write the transaction id.Thanks
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On 2018-01-07 09:49:17
Hello qwerty! Happy Sunday
Here is the transaction id for the last payment we sent you: 6896c8f5a9e1525d32f2b3fd00eb4e05ff1eb5d59fda348ae3477ed02e6a40bf
Cheers,
Lucy
Hello qwerty! Happy Sunday
Here is the transaction id for the last payment we sent you: 6896c8f5a9e1525d32f2b3fd00eb4e05ff1eb5d59fda348ae3477ed02e6a40bf
Cheers,
Lucy
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On 2018-01-07 09:58:31
Thank you ,received
Thank you ,received